The IT Support desk had a call from a client saying that a machine of their had lost all mail and they could not send any new mail on a piece of software they use called Entourage.
The profile was as if it had been factory reset there was no evidence of there ever being a profile installed. However the disk space used showed otherwise.
After checking if there was a lost + found folder and finding nothing existed, we decided to search for the data. We couldn’t find anything until we checked for Microsoft User Data folder. In the folder we found 2 of these. A decision was made to copy the larger of the 2 and overwrite the current one.
This worked succesfully and the mail profile and all data reappeared.
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