Monday, 26 April 2010

Cannot mount information store in exchange 2007 part of SBS 2008

We had a call at the IT Support desk last week with another odd error. One of our clients had the following error on their SBS 2008 Server "Cannot mount information store in exchange 2007 part of SBS 2008".

After some research we found that the server had done some windows updates, some of the log files were missing and it had restarted.

This was found to be a Microsoft Exchange error,

Failed to mount database 'Mailbox Database '.

Mailbox Database Failed

Error:Exchange is unable to mount the database that you specified. Specified database: Domain\First Storage Group\Mailbox Database;

Error code: MapiExceptionCallFailed: Unable to mount database. (hr=0x80004005, ec=-528)

We ran database troubleshooter from Exchange console which said Log file missing. We verified that the last backup had failed and therefore there was no good backup. We then checked the State of the database and did a clean shutdown. We then moved the log files to a backup folder directory. Mounted database fine.

Tuesday, 6 April 2010

BT are upgrading to ADSL2+

We had a call on the IT Support desk last week from a client saying that their internet had randomly gone down. After some investigation we found out that BT had done the ADSL2+ upgrade to the exchange that they were attached to.

If your broadband connection is supplied by anyone other than Virgin then there is a very big possibility that you are going to be effected by this upgrade, as all other broadband suppliers use BT's infrasructure to supply the connection.

The problem is that a lot of routers do not support ADSL2+ and therefore you will require a new router. Please check the specification for your router to find out if you'll require a new router or just a settings change.