At Appiam IT Support we have released our new site this week, it includes an improved layout and video tour of our IT Support London office. As customer service is our top priority this new layout includes an easy to use navigation to move swiflty between sections.
Also this week at Appiam we have implemented a new IT Support ticketing system so that when registered customers send an email to support@appiam.com we receive an email as well as the problem being added to said system. This ensures jobs can be delt with more efficiently.
We have also made improvements to our development department, we have set up a similar ticketing system to request new work. This system as per the IT Support system, is done by email. A registered customer will email dev@appiam.com to request new work or additions to a project and the system will email the head of department, a quote will be put together and emailed to the customer, when accepted the work will be prioritised and delegated the appropriate developer.